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Return Policy
You may return most new, unopened items with original tags and packaging, sold and fulfilled by coinsshopy.com within 30 days of dispatch for a full refund. However, some products have different policies or requirements associated with them.
If you aren’t satisfied with your purchase, you may be eligible for a return or exchange depending on the situation and the type of item you have purchased. We reserve all the rights to charge a handling fee on all items returned for non-quality issues.
If we shipped you the wrong item: You have two options: 1) exchanging it for the correct item, or 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with our customer support team before sending the items back. In many cases, you have 30 days after dispatch of your order to contact our customer support and request a return or exchange. Make sure to read the Product-Specific policies below for more details (when applicable) and exceptions.
If an item is missing from your order: Contact our customer service team to inform about the missing item from your order. Once we confirmed that an item was missing, we will offer a full refund of the item value or initiate the replacement process.
If your package is lost during shipping: Contact Customer Support Team to inform us you didn’t receive your package. Once we confirm with the courier company that your package is lost, we will offer a refund or resend the items.
If we shipped you a defective or damaged item: You are eligible for a full refund or exchange. At the time of requesting refund, please provide the photographs clearly showing the problem with the item and your order number to our Customer Support Team. If you believe your item was damaged during shipping, Customer Support will need photographs showing the damaged packaging as well as “Proof of Damage” documentation to process your exchanging or refund. Alternatively, you can open the item in front of the delivery person and if you find that it’s damaged during shipping, you can reject it. Coins Shopy will ship you a new item at the earliest date possible.
“The 30-Day Money Back Guarantee” is available under following circumstances:
1. Item must be returned to us with proof of purchase such as Order ID, Invoice ID, Transaction ID within 45 calendar days from the date of dispatch.
2. Return must be authorised by Coins Shopy via email.
3. Item must be returned in its original & resell condition; packaging must not be broken where applicable.
4. Return postage and handling is buyer’s responsibility.
5. Refund does not include original shipping cost. Refund method will be determined by Coins Shopy.
Where “The 30-Day Money Back Guarantee” is not available, or “The 30-Day Money Back Guarantee” period is expired.
Return of Non-Broken Item within Warranty Period
1. Coins Shopy may reject any returns under below circumstance at our discretion:
The detailed size cart is included in the description. The size you choose does not fit you well.
The 30-Day Money back Guarantee period is expired.
The order was placed by mistake but wasn’t cancelled within 12 hours.
2. Return must be authorised by Coins Shopy via email.
3. Item must be returned to us with proof of purchase such as Order ID, Invoice ID, Transaction ID.
4. Item must be returned in its original and resell condition and packaging must not be broken or damaged where applicable
5. Return postage and handling is buyer’s responsibility
6. Under any circumstances we will not refund the original shipping cost.
B. Return of Broken Item within Warranty Period
1. Refer to Warranty Policy for warranty information.
2. Return must be authorised by Coins Shopy via email.
3. Item must be returned to us with proof of purchase such as Order ID, Invoice ID, Transaction ID.
4. Item must be returned in reasonable condition and original packaging where possible, and must include all accessories unless approved by Coins Shopy otherwise.
5. Return postage and handling is buyer’s responsibility
Warranty Policy
All warranties are back-to-base warranties.
Where applicable, the warranty offered for the products sold by Coins Shopy are the manufacturer’s warranty, and therefore warranty related enquires must be made directly to the manufacturer.
Where there is no manufacturer’s warranty available, Coins Shopy offers the warranty.
In the event of a warranty claim, regardless of manufacturers’ or Coins Shopy’s warranty, all warranty related shipping costs (both ways) are buyer’s responsibility, unless in the event of Dead On Arrival (DOA), or incorrect handling by us, we will pay for all warranty related shipping costs.
*DOA or incorrect items must be returned to us for testing and verification within 7 days of initial shipping.
*If DOA item is tested to be working, it will be returned to you at your own cost.
*If DOA item is not received by us within 7 days of initial shipping, it will be treated as normal warranty item.
5. Coins Shopy’s warranty is limited to replacement, repair or refund of the item, to be determined by Coins Shopy.
Warranty does NOT apply to damages as a result of misuse of any form or improper care by the user.
If refund is determined by Coins Shopy to be necessary, we will NOT refund original shipping cost.
Warranty does NOT cover normal wear and tear, or damages caused by or resulting from any form of misuse or improper use by the user.
Product refund“244 Pearl St, New York, NY/ USA” address will be used. If you would like to refund the product, please send an e-mail to info@coinsshopy.com with your reason for the refund and your order number. Then we will give you the cargo company name and information. Using this information, you can send the product you want to refund to “244 Pearl St, New York, NY/ USA” address.